Managing Workplace Conflicts

Event Overview

The Surrey & White Rock Board of Trade’s Business Growth Academy is proud to partner with KPU’s Melville School of Business to offer professional development courses.

Workplace conflicts, though inevitable, are an uncomfortable situation for those involved in it that can quickly escalate into a major problem if left unaddressed. As such, conflicts need to be managed effectively. In this course, participants will learn strategies and practical tools of managing workplace conflict effectively.

This course is available for StrongerBC future skills grant between September 1, 2025 – February 28, 2026. The course must have a start date between Sept 1 – Feb 28 to be eligible for funding. Please contact CPS@kpu.ca for information on how to apply. kpu.ca/cps/future-skills-grant

What You Will Learn

Through hands-on learning, participants will:

• Reflect on their own strengths and opportunities for conflict management
• Learn about different types of workplace conflict and conflict management strategies
• Apply the five core conflict management strategies to different workplace scenarios

How You Will Learn:

You will join live, online, instructor-led sessions that blend theory with real-world application:

• Expert-Led Workshops: Learn directly from a seasoned practitioner.
• Hands-On Case Studies: Apply frameworks in small-group exercises.
• Personalized Feedback: Receive tailored coaching to refine your work.
• Live Q&A & Networking: Dive deeper with peers and the instructor.
• Ongoing Resources: Access slide decks, templates and an online forum to reinforce your learning.

Who This Course is for:

This course is ideal for individuals across all sectors who are responsible for managing people, navigating team dynamics, or supporting workplace culture, including:

• People managers and supervisors looking to address tension early and improve team cohesion
• HR professionals and team leads tasked with resolving interpersonal or organizational conflicts
• Employees in high-stress or cross-functional roles where communication breakdowns are common
• New or aspiring leaders wanting to build confidence and competence in difficult conversations
• Nonprofit, government, and private sector professionals working in collaborative or client-facing roles
• If you’re in a role where misunderstandings, friction, or personality clashes can impact productivity, this course is for you.

Why take this course:

• Unresolved workplace conflicts are a top cause of disengagement, turnover, and lost productivity—and most employees don’t feel equipped to handle them
• Effective conflict management is a top soft skill employers value in today’s hybrid, high-pressure work environments
• BC workplaces are becoming more diverse and fast-paced, making communication breakdowns more common and more costly
• Conflict doesn’t need to be destructive—with the right tools, it can strengthen trust, collaboration, and innovation
• Organizations with strong conflict resolution cultures report better morale, stronger teams, and fewer HR incidents
• Managing conflict isn’t just a leadership skill—it’s a workplace survival skill in today’s interconnected and multi-generational teams